For any inquiries, exchanges, or alterations, please contact us at:

• Email: contact@punamkhetann.com
• Phone: +91 90510 77004
• Address: 2 No. Princep Street, 2nd Floor Kolkata 700013

By using our site or sending communications, you consent to receiving information electronically. We will use email or electronic records on our site for communication purposes.

Once an order is placed, it cannot be canceled or exchanged because our garments are handcrafted to order. We do not offer refunds, as each item is made specifically for you.

Our garments' fit may vary based on cut, fabric, and style. Please refer to our sizing chart to choose the best size for you. While we strive for accurate color representation, actual colors may slightly differ due to screen display variations.

• Domestic Orders: Shipping charges apply, and all taxes and duties are included in the product price. Delivery usually takes 2-4 weeks.

Exchanges are only permitted for garments that are defective due to our production. To qualify:

• Contact us within 2 days of delivery.
• Ensure the item is unused, in its original packaging, and in the same condition as received.
• Cover the courier charges for returning the defective item.

We do not offer refunds on any products. Each garment is handcrafted with significant time and effort invested in its creation.

To initiate an exchange for a defective item or request an alteration for a custom fit garment, contact us with your order details and a description of the issue. Our team will provide further instructions.

We collect personal information to process orders, provide customer service, and communicate with you. We do not sell or trade your information but may share it with third-party service providers or as required by law. We implement security measures to protect your information.

You have the right to access, rectify, erase, or restrict the processing of your personal information. Contact us to exercise these rights.

We may update our Privacy Policy from time to time. Changes will be posted on our site with the effective date indicated.

Founded in 2017 by Poonam Khetan and her daughter Snigdha Khetan in Kolkata, Label Punam Khetann blends tradition and innovation. Our brand is committed to sustainability and elegance, with each piece reflecting our dedication to quality and craftsmanship.

Our logo, the Gooseberry, symbolizes heritage and harmony, representing our balance between tradition and innovation. It reflects our commitment to unique designs and quality craftsmanship.

We believe that true luxury is about comfort as well as style. Our designs are crafted to provide both comfort and elegance, ensuring you look and feel your best in every garment.

By using our website or making a purchase, you agree to our terms and conditions. These include our policies on trademarks, electronic communications, orders and cancellations, sizing and color, shipping, exchanges, and refunds. If you do not accept these terms, please do not use our site.

Using our site does not grant you any rights to our trademarks, copyrights, designs, or other intellectual property. Unauthorized use of our trademarks may result in legal action.