Shipping & Delivery

GENERAL

1.1 Punam Khetann, registered at Address: 2 No. Princep Street, 2nd Floor Kolkata 700013, operates the website https://punamkhetann.com/ ("Punam Khetann", "we", "us", or "our"), through which we offer apparel, accessories, and other products under the brand name "Punam Khetann" ("Products") to our customers ("you", "your").

1.2 This Delivery and Shipping Policy ("Policy") is part of our Terms and Conditions (available here: [Terms URL]) and outlines the procedures for shipping and delivering products purchased from the Punam Khetann Shopify store.

1.3 We ship across India. To ensure a seamless experience, we partner with top logistics providers. Our goal is to deliver your order in a timely and efficient manner.

1.4 By using our website and purchasing products, you agree to this Policy. Please review it regularly, as it may be updated from time to time. If you do not agree with any part of this Policy, please refrain from using our website or placing an order.

SHIPPING AND DELIVERY TERMS

2.1 We collaborate with third-party logistics partners ("Shiprocket") to handle the shipping and delivery of your orders. Once your order is processed, we'll provide details of the Logistics Partner responsible for your delivery. Typically, orders are dispatched within 7-10 business days from the date of order. An estimated delivery timeline will be provided on the order confirmation page. You'll also receive order tracking details via email or SMS. While we primarily use Logistics Partners, we reserve the right to manage deliveries directly.

2.2 Although we strive to deliver products across India, there are some areas that may be deemed unserviceable. If your area is unserviceable, you will be notified when placing your order. You can also check the serviceability of your area by entering your postal code on our website.

2.3 To ensure accurate and timely delivery, please provide complete and accurate shipping information when placing your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by you.

2.4 We will make up to three delivery attempts if you are unavailable to receive your order. If all attempts fail, we reserve the right to cancel the order and return the product to our facility. In such cases, shipping charges may be deducted from any refunds processed.

2.5 While we aim for timely delivery, there may be delays due to circumstances beyond our control, such as logistical issues, weather conditions, political disruptions, or acts of God. We will notify you of any delays via email or SMS, but we are not liable for delays or any resulting claims.

2.6 Our Logistics Partners are expected to maintain professionalism and integrity. However, we are not responsible for their actions, including any issues related to service, delivery time, or product handling. Any disputes with delivery personnel must be resolved independently, without involving Punam Khetann.

2.7 Once your order is handed over to our Logistics Partner, you'll receive a unique tracking number to monitor your delivery status. You can track your order on our website or the Logistics Partner's platform. Please note that tracking information may not always be accurate due to technical limitations.

2.8 Shipping charges may apply depending on the order value, delivery location, and other factors. These charges will be clearly stated at checkout. Shipping fees are non-refundable unless the product is defective, damaged, or incorrect due to our error. The title and risk for your purchase pass to you upon delivery.

Order Value (INR)	Delivery Charges (INR)
10,000 or above	Free
Below 10,000	100