Returns & Exchange policy
At Label Punam Khetann, we are committed to providing you with the highest quality handcrafted garments. While we strive for perfection, we understand that issues may occasionally arise. Please read our return and exchange policy carefully to understand your options.
Refund Policy: We do not offer refunds on any of our products. Each piece is meticulously handcrafted, and a significant amount of time and effort goes into creating every garment.
Exchange Policy: Exchanges are only available for clothing defects that are a result of our production. If you receive a defective item, you must contact us within 2 days of delivery to be eligible for an exchange. The courier charges for returning the item will be borne by the customer.
Custom Fit Garments: We offer alterations for custom fit garments to ensure they meet your expectations. If your custom fit garment needs adjustments, please contact us to discuss the alteration process. The courier charges for sending the garment to us for alterations will be borne by the customer.
Return Conditions: To qualify for an exchange due to a defect, please ensure the item meets the following conditions:
- The item must be in the same condition as when you received it.
- The item must be unused and in its original packaging.
- You must contact us within 2 days of delivery to report the defect.
How to Initiate an Exchange or Alteration: To initiate an exchange for a defective item or to arrange an alteration for a custom fit garment, please contact us with your order details and a description of the issue. Our team will guide you through the next steps.
Contact Information:
Email: contact@punamkhetann.com
Phone: Your Phone Number
Address: 2nd Floor 2 No. Prinsep Street Kolkata - 700013
We appreciate your understanding and cooperation in adhering to our return and exchange policy. Thank you for choosing Label Punam Khetann.
